Have questions? We’ve got answers. We believe you deserve the finest in customer service, that’s why we’ve compiled a list of answers to your most commonly asked questions. If we’ve left something unanswered, no problem. Visit the “requests and suggestions” form on the Company page and submit your question or comment there. We’ll be sure to get back to you right away.

What are Pistil's hours of operation?

Customer Care Department: 9 a.m.-5 p.m. Eastern Time; Phone 888-603-2872 Wholesale Customer Service: 9 a.m.-5 p.m. Eastern Time; Phone: 800-915-0831

What is Pistil’s return policy?

We want you to be completely satisfied with your Pistil products. Please mail returns within 30 days of placing your order. All returned products must be returned in unused condition.

What is Pistil’s warranty policy?

Pistil products are fully warranted against defects in materials and workmanship. In the rare event the product has failed due to a manufacturing defect or component failure, we will replace if we deem necessary. Pistil Warranty & Returns 9655 International Blvd Cincinnati, OH 45246

How are Pistil hats sized?

All Pistil hats and headbands are one size. Pistil styles that have an elastic or adjustable band will be noted in item description. Some Pistil headband styles come with adjustable buttons for custom fit.
See "Fit & Style" for more details

What are the care instructions for my Pistil hat, headband, scarf?

We recommend that you hand wash all Pistil products at cold temperature and dry flat. This will prevent shrinkage and prolong the life of your garment. Care instructions are also listed on the individual style on the interior product tag.

What is the sizing on the Pistil belts?

Please reference the belt sizing table at the the bottom of the Fit & Style page.
See "Fit & Style" for more details

What retailers in my area carrying Pistil products?

A full listing of retailers and e-tailers are available on the Store Locator page.
See "Store Locator" for more details

How do I check availability of a past season style?

Style name and/or description can be submitted through the "requests & suggestions" form on the bottom of the Company page. We are always happy to see if stock if still available.
See "Company" for more details

What is my tracking number for my Pistil web order?

Visit http://www.fedex.com/us/track/ and enter your tracking number (found in your shipping confirmation email) in order to track your package.

I am interested in becoming a Pistil dealer?

Dealer inquiries can be submitted through our online application process found under the "log in" link. We will forward your information to your area sales rep and you will contacted by them directly.
Visit the "Log In" page for details

How fast will my Pistil web order ship?

All Standard Shipping orders are shipped within 2-4 business days. All Standard Shipping packages will be shipped via FedEx Ground. *Orders placed after December 15th will not arrive before Christmas.